Here are some frequently asked questions…

Will we do AI training?  Yes.  While we don’t use AI in the course of writing or editing our clients’ materials, we will use our skills to help AI developers educate their AI software.

Is it true that we charge differently for engagements depending upon the nature of our clients and what they can afford?  Yes.  We routinely charge non-profits and start-ups less than we charge well-established, larger corporate and political campaign clients.

Do we ever do a first job “on spec” (for free!) to encourage new clients to hire us?  Yes.  Not often, but yes when it makes good business sense.

Are the rates we propose negotiable?  Generally speaking, everything is negotiable, but the answer is “Sometimes, but not always.”  It depends upon what you want us to do for you.

What about your availability if we need something done in a hurry?  As a rule, to make sure we can handle the special needs of existing and new clients, we do our best not to book more than three-quarters of our time.  That, and there’s the fact that we’re not at all reluctant to work evenings and weekends when our clients need unscheduled assistance.  …In any case, we’re a mature firm, as serious about your business as we are about our own.  If we can’t deliver a quality product within your schedule, we’ll tell you – even if it means passing on your business.

Do we really guaranty customer satisfaction?  Yes.  If you don’t like the quality of the writing or editing we’ve done for you, don’t pay us.  It’s that simple.  Just keep in mind that larger, longer-term projects are billed on a periodic basis for milestones we have accomplished.

Have a question of your own?  Good.  Ask us by sending an email to [email protected] or via text to 443-621-3880.